Retail & E-commerce
Retail and e-commerce businesses are under constant pressure to deliver personalized experiences, optimize pricing, and manage ever-growing volumes of customer data. BigHub helps brands and marketplaces deploy AI solutions that drive conversions, increase loyalty, and improve decision-making across the entire customer journey.
Key challenges of the industry
Retail and e-commerce face rising pressure to personalize experiences, optimize operations, and stay profitable in a data-driven, highly competitive market.
Price volatility and low margins
Manual or static pricing models fail to adapt to demand, seasonality, and competitor changes in real time.
Slow customer support response
Manual service handling leads to high costs and inconsistent customer satisfaction.
Data silos across channels
Disconnected online and offline systems limit a single view of customers, products, and sales performance.
Generic customer experience
Lack of personalization reduces engagement, repeat purchases, and overall customer lifetime value.
Fraud and return abuse
E-commerce platforms face increasing losses from fake accounts, chargebacks, and fraudulent returns.
Rising regulatory complexity
Strict frameworks such as EU AI Act, GDPR, and PSD2 demand continuous monitoring and explainable AI governance.
Ineffective marketing spend
Limited attribution and audience insights make it difficult to target high-value segments efficiently.
Inefficient inventory management
Unoptimized stock levels cause overstocking, stockouts, and missed revenue opportunities.
AI use cases for the industry
AI enables retailers to boost sales, improve customer experience, and automate decision-making across marketing, logistics, and support.
AI Assistant for Customer Care
Supports agents in real time with contextual suggestions, customer history, and CRM data speeding up responses and improving first-contact resolution.
Dynamic pricing optimization
Continuously adjusts prices to maximize profit margins and sales volume using live market data.
Smarter product discovery
Helps customers find the right products instantly with personalized, AI-powered search and recommendations.
Automated customer support
Resolves common inquiries via AI chatbot or AI voicebot, improving satisfaction and reducing service costs.
Performance insights
Combines customer data to identify sales opportunities and underperforming segments.
Customer feedback analyzer
Processes reviews and support messages to identify trends, sentiment, and improvement opportunities in real time.
BigHub’s solutions for the industry
BigHub empowers retailers and online businesses to adopt AI with clear business outcomes — from personalized shopping assistants to predictive analytics for sales, logistics, and marketing.
Case studies from the industry
We help leading retailers and e-commerce companies automate operations, personalize the shopping journey, and unlock new revenue streams through AI.
Datart nasadil AI asistenta, který zvyšuje konverze a spokojenost zákazníků
Jak AI asistent DIEGO zrychlil provoz ve více než 100+ prodejnách PLANEO
Jak AI vyhledávání pomohlo AAA Auto zvýšit zapojení o 5 % a zjednodušit navigaci v mobilu
Proč BigHub
Již od roku 2016 pomáháme enteprise firmám posunout AI od experimentování k reálným projektům (450+). Náš přístup kombinuje hlubokou technickou expertízu s důrazem na ROI, škálovatelnost a dlouhodobou strategickou hodnotu.
Byznys a ROI
Každý projekt začíná s jasným byznysovým případem. Identifikujeme příležitosti s nejvyšší návratností a navrhujeme AI řešení, která přinášejí měřitelný dopad — žádné experimenty, ale skutečné výsledky.
Dlouhodobý partner
Nedodáme řešení, které opustíme. BigHub funguje jako váš strategický dlouhodobý partner — zajišťujeme, aby vaše AI iniciativy zůstávaly v souladu s business cíli a dlouhodobě přinášely hodnotu.
Hluboká expertíza
Náš tým 75+ expertů spojuje letité zkušenosti z data engineeringu, machine learningu i business strategie napříč odvětvími — díky tomu dokážeme řešit i komplexní enterprise výzvy od začátku až do konce.
Bezpečnost a compliance
AI řešení navrhujeme a nasazujeme v rámci nejpřísnějších bezpečnostních a compliance standardů . Vaše data zůstávají chráněná, governance je transparentní a provoz plně v souladu s požadavky.
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