Retail & E-commerce
Retail and e-commerce businesses are under constant pressure to deliver personalized experiences, optimize pricing, and manage ever-growing volumes of customer data. BigHub helps brands and marketplaces deploy AI solutions that drive conversions, increase loyalty, and improve decision-making across the entire customer journey.
Key challenges of the industry
Retail and e-commerce face rising pressure to personalize experiences, optimize operations, and stay profitable in a data-driven, highly competitive market.
Price volatility and low margins
Manual or static pricing models fail to adapt to demand, seasonality, and competitor changes in real time.
Slow customer support response
Manual service handling leads to high costs and inconsistent customer satisfaction.
Data silos across channels
Disconnected online and offline systems limit a single view of customers, products, and sales performance.
Generic customer experience
Lack of personalization reduces engagement, repeat purchases, and overall customer lifetime value.
Fraud and return abuse
E-commerce platforms face increasing losses from fake accounts, chargebacks, and fraudulent returns.
Rising regulatory complexity
Strict frameworks such as EU AI Act, GDPR, and PSD2 demand continuous monitoring and explainable AI governance.
Ineffective marketing spend
Limited attribution and audience insights make it difficult to target high-value segments efficiently.
Inefficient inventory management
Unoptimized stock levels cause overstocking, stockouts, and missed revenue opportunities.
AI use cases for the industry
AI enables retailers to boost sales, improve customer experience, and automate decision-making across marketing, logistics, and support.
AI Assistant for Customer Care
Supports agents in real time with contextual suggestions, customer history, and CRM data speeding up responses and improving first-contact resolution.
Dynamic pricing optimization
Continuously adjusts prices to maximize profit margins and sales volume using live market data.
Smarter product discovery
Helps customers find the right products instantly with personalized, AI-powered search and recommendations.
Automated customer support
Resolves common inquiries via AI chatbot or AI voicebot, improving satisfaction and reducing service costs.
Performance insights
Combines customer data to identify sales opportunities and underperforming segments.
Customer feedback analyzer
Processes reviews and support messages to identify trends, sentiment, and improvement opportunities in real time.
BigHub’s solutions for the industry
BigHub empowers retailers and online businesses to adopt AI with clear business outcomes — from personalized shopping assistants to predictive analytics for sales, logistics, and marketing.
Case studies from the industry
We help leading retailers and e-commerce companies automate operations, personalize the shopping journey, and unlock new revenue streams through AI.
Datart launched an AI assistant that boosts conversions and customer satisfaction
How the AI assistant DIEGO accelerated operations at 100+ PLANEO stores
How AI search helped AAA Auto boost engagement by 5% and simplify mobile navigation
Why BigHub
We help enterprises turn AI from experimentation into measurable business results. Our approach combines deep technical expertise with a clear focus on impact, scalability, and long-term value.
Business ROI first
Every project starts with a clear business case. We identify high-return opportunities and design AI solutions that bring measurable impact — not experiments, but outcomes.
Long term partner
We don’t deliver and disappear. BigHub works as your strategic partner, ensuring that AI initiatives stay aligned with your business goals and continue to deliver value over time.
High expertise
Our team combines data engineering, machine learning, and business strategy experience across industries — enabling us to solve complex enterprise challenges end to end.
Security
We design and deploy AI within the strictest security and compliance frameworks. Your data stays protected, your governance transparent, your operations compliant.
Get your first consultation free
Want to discuss the details with us? Fill out the short form below. We’ll get in touch shortly to schedule your free, no-obligation consultation.
.avif)