AI-ready data:
the foundation of everything

Direct Pojistovna, a fast-growing Czech insurer, wanted to radically accelerate and simplify claims settlement. The company faced a flood of client documents in multiple formats, from handwritten claims and invoices to photos of damage. Processing these manually was time-consuming and required specialist knowledge. To solve this, Direct Pojistovna partnered with BigHub to build an advanced agent-based system that automates document handling, evaluates claims, and enables instant payouts in straightforward cases.

Datart wanted to make it easier for customers to purchase more complex products, specifically TVs, where decision-making is often complicated. In cooperation with BigHub, the company created an AI assistant that acts like an experienced salesperson – it actively asks questions, recommends suitable models, and clearly explains the differences. The result is higher conversion, more satisfied customers, and a foundation for scaling to other product categories.

ČEZ ICT Services, part of the ČEZ Group, set out to expand the use of data analytics and artificial intelligence across its technological processes. In collaboration with BigHub, several projects were delivered demonstrating how AI and modern data infrastructure can improve operational efficiency, reduce costs, and optimize the management of critical energy assets, from heating plants to nuclear power facilities.

AURES Holdings, one of the largest used car retailers in Central and Eastern Europe and operator of AAA Auto, needed to improve its mobile customer journey. Browsing thousands of cars across multiple parameters was a major pain point — especially for mobile users. To fix that, AURES teamed up with BigHub to deploy a lightning-fast AI search assistant powered by Microsoft Azure OpenAI.

Kooperativa, a major player in Central Europe’s insurance market and part of the Vienna Insurance Group, needed a way to reduce administrative strain on its sales and operations teams. Its employees were losing valuable time searching for internal information, answering routine inquiries, and handling repetitive requests. That all changed with the introduction of PROKOOP, a custom AI assistant designed by BigHub and built securely on Azure.

Fortuna, a leading European betting operator, looked for ways to streamline employees’ workloads. What it lacked was a unified platform for automating routine tasks. The company therefore chose a secure, high-performance and cost-efficient answer from BigHub: an AI assistant.

Slow information retrieval, lengthy onboarding, and overwhelmed customer service lines. PLANEO Elektro, a leading consumer electronics retailer in the Czech Republic, tackled these challenges across dozens of its stores with the help of DIEGO, an AI assistant developed by BigHub.

NN Insurance, a leading provider of life and accident insurance, sought to streamline and accelerate the evaluation of medical reports — a critical step in determining claim payouts. The manual process was slow, error-prone, and consumed valuable time from specialists. In collaboration with BigHub, NN deployed AI Diagnosis Mapper, an intelligent component that automates the reading, classification, and evaluation of medical reports while ensuring accuracy, transparency, and data integrity.

ČPP, a major insurance provider and part of the Vienna Insurance Group, needed a more efficient way to help its employees develop presentation skills. Traditional training lacked real-time feedback and failed to provide measurable progress. In collaboration with BigHub and YORD, ČPP introduced an AI-powered VR platform that delivers personalized analytics, immersive training, and rapid improvements in performance.