Case Studies
BigHub Case Studies - Read, Discover, Get inspired.

Košík.cz as the first CEE grocery retailer on the ChatGPT Marketplace
Czech online grocery leader Košík.cz is now live on the ChatGPT App Marketplace — the first e-grocery retailer in Central & Eastern Europe to offer a fully transactional AI agent. Customers describe what they need in plain language, and the AI handles the rest. No browsing, no clicking, no category menus. Just a conversation.
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Helping households take control of their energy consumption: How EG.D brings smart meter data to life
Smart meters generate an unprecedented amount of energy data—but for most households, those insights remain invisible. EG.D set out to change that by giving customers real-time visibility into their electricity consumption and helping them make smarter energy decisions every day. Together with BigHub, EG.D developed EVA (Energy in the App), a digital service that transforms one-minute smart meter data into clear, actionable insights. The result is a better customer experience, greater awareness of household energy consumption, and a stronger foundation for the next generation of digital energy services.
Energy

Faster answers for customers, decisions in human hands: How UNIQA transformed claims handling with trusted AI
When a customer reports vehicle damage, they usually care about one thing: “Will I get paid — and when?” UNIQA CZ/SK redesigned CASCO coverage verification so customers can receive answers faster and more consistently, while human expertise remains part of every final decision. In cooperation with BigHub, UNIQA deployed an AI solution that now supports thousands of real claims in production every month.
Insurance

Predictive inventory planning at Košík.cz: Less waste, higher availability
Košík.cz is one of the leading online grocery retailers in the Czech Republic, offering a wide assortment of fresh food, private-label products, and household goods with fast home delivery. Operating a multi-warehouse logistics network, Košík combines technology-driven operations with a strong focus on customer experience, product availability, and responsible inventory management. This case study shows how Košík.cz used AI-driven next-day demand forecasting to reduce fresh bakery waste and improve warehouse-level procurement decisions ahead of a fixed ordering cutoff.
Retail

2026 Award-winning AI solution for underwriting: How Kooperativa CZ and ČPP reduce underinsurance risk
Insurance underwriting often requires gathering and evaluating information from dozens of sources before a single policy can be issued. To help underwriters make better decisions faster and reduce the risk of underinsurance, BigHub partnered with Kooperativa and ČPP, both members of Vienna Insurance Group (VIG), to develop Data Digger — an AI-powered underwriting intelligence solution. The project later received the VIG Xelerate Audience Award 2026, recognizing it as one of the most impactful innovation initiatives across the VIG Group.
Insurance

CTU, BigHub, and Envisan-GEM develop an AI-powered sorting line for circular construction
Most construction waste never gets properly recycled. It ends up as backfill, not building material. BigHub, CTU Prague, and Envisan-GEM are developing an AI sorting line that identifies and separates waste fractions with precision no manual process can match — making true circular construction possible.
Construction

Košík.cz as the first CEE grocery retailer on the ChatGPT Marketplace
Czech online grocery leader Košík.cz is now live on the ChatGPT App Marketplace — the first e-grocery retailer in Central & Eastern Europe to offer a fully transactional AI agent. Customers describe what they need in plain language, and the AI handles the rest. No browsing, no clicking, no category menus. Just a conversation.
Retail

How ČEZ uses AI to optimize operations: Powering energy innovation
ČEZ ICT Services, part of the ČEZ Group, set out to expand the use of data analytics and artificial intelligence across its technological processes. In collaboration with BigHub, several projects were delivered demonstrating how AI and modern data infrastructure can improve operational efficiency, reduce costs, and optimize the management of critical energy assets, from heating plants to nuclear power facilities.
Energy

From 3 days to 30 minutes: How NN pojistovna accelerated claim processing
NN Insurance, a leading provider of life and accident insurance, sought to streamline and accelerate the evaluation of medical reports — a critical step in determining claim payouts. The manual process was slow, error-prone, and consumed valuable time from specialists. In collaboration with BigHub, NN deployed AI Diagnosis Mapper, an intelligent component that automates the reading, classification, and evaluation of medical reports while ensuring accuracy, transparency, and data integrity.
Insurance

Datart launched an AI assistant that boosts conversions and customer satisfaction
Datart wanted to make it easier for customers to purchase more complex products, specifically TVs, where decision-making is often complicated. In cooperation with BigHub, the company created an AI assistant that acts like an experienced salesperson – it actively asks questions, recommends suitable models, and clearly explains the differences. The result is higher conversion, more satisfied customers, and a foundation for scaling to other product categories.
E-commerce

AI agent system cuts document processing from 15 to 2 mins at Direct Pojistovna
Direct Pojistovna, a fast-growing Czech insurer, wanted to radically accelerate and simplify claims settlement. The company faced a flood of client documents in multiple formats, from handwritten claims and invoices to photos of damage. Processing these manually was time-consuming and required specialist knowledge. To solve this, Direct Pojistovna partnered with BigHub to build an advanced agent-based system for pilot project of windshields insurance that automates document handling, evaluates claims, and enables instant payouts in straightforward cases.
Insurance
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Detecting unauthorized electricity offtakes with AI: How VSD improved efficiency of its inspection team
VSD, a.s., a major electricity distribution company, faced recurring losses caused by unauthorized power offtakes. Manual inspections were slow, costly, and often inefficient, with many visits leading to no findings. To address this, VSD adopted an “analytics-first” approach and partnered with BigHub to build an AI-driven fraud detection tool that analyzes consumption data and flags suspicious cases with high fraud probability.
Energy

How AI search helped AAA Auto boost engagement by 5% and simplify mobile navigation
AURES Holdings, one of the largest used car retailers in Central and Eastern Europe and operator of AAA Auto, needed to improve its mobile customer journey. Browsing thousands of cars across multiple parameters was a major pain point — especially for mobile users. To fix that, AURES teamed up with BigHub to deploy a lightning-fast AI search assistant powered by Microsoft Azure OpenAI.
Retail

AI assistant PROKOOP, Kooperativa’s sales team cuts down on admin and focuses more on clients
Kooperativa, a major player in Central Europe’s insurance market and part of the Vienna Insurance Group, needed a way to reduce administrative strain on its sales and operations teams. Its employees were losing valuable time searching for internal information, answering routine inquiries, and handling repetitive requests. That all changed with the introduction of PROKOOP, a custom AI assistant designed by BigHub and built securely on Azure.
Insurance

AI-powered VR solution makes ČPP presentation skill development 3x faster
ČPP, a major insurance provider and part of the Vienna Insurance Group, needed a more efficient way to help its employees develop presentation skills. Traditional training lacked real-time feedback and failed to provide measurable progress. In collaboration with BigHub and YORD, ČPP introduced an AI-powered VR platform that delivers personalized analytics, immersive training, and rapid improvements in performance.
Insurance

AI solution that saves Fortuna 94% in costs and thousands of hours of work
Fortuna, a leading European betting operator, looked for ways to streamline employees’ workloads. What it lacked was a unified platform for automating routine tasks. The company therefore chose a secure, high-performance and cost-efficient answer from BigHub: an AI assistant.
Betting
Service 1

How the AI assistant DIEGO accelerated operations at 100+ PLANEO stores
Slow information retrieval, lengthy onboarding, and overwhelmed customer service lines. PLANEO Elektro, a leading consumer electronics retailer in the Czech Republic, tackled these challenges across dozens of its stores with the help of DIEGO, an AI assistant developed by BigHub.
Retail
Service 2
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