Case Studies
BigHub Case Studies - Read, Discover, Get inspired.

AI solution that saves fortuna 94% in costs and thousands of hours of work
Fortuna, a leading European betting operator, looked for ways to streamline employees’ workloads. What it lacked was a unified platform for automating routine tasks. The company therefore chose a secure, high-performance and cost-efficient answer from BigHub: an AI assistant.
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AI agent system cuts document processing from 15 to 2 mins at Direct Pojistovna
Direct Pojistovna, a fast-growing Czech insurer, wanted to radically accelerate and simplify claims settlement. The company faced a flood of client documents in multiple formats, from handwritten claims and invoices to photos of damage. Processing these manually was time-consuming and required specialist knowledge. To solve this, Direct Pojistovna partnered with BigHub to build an advanced agent-based system that automates document handling, evaluates claims, and enables instant payouts in straightforward cases.

How AI search helped AAA Auto boost engagement by 5% and simplify mobile navigation
AURES Holdings, one of the largest used car retailers in Central and Eastern Europe and operator of AAA Auto, needed to improve its mobile customer journey. Browsing thousands of cars across multiple parameters was a major pain point — especially for mobile users. To fix that, AURES teamed up with BigHub to deploy a lightning-fast AI search assistant powered by Microsoft Azure OpenAI.
Retail

AI assistant PROKOOP, Kooperativa’s sales team cuts down on admin and focuses more on clients
Kooperativa, a major player in Central Europe’s insurance market and part of the Vienna Insurance Group, needed a way to reduce administrative strain on its sales and operations teams. Its employees were losing valuable time searching for internal information, answering routine inquiries, and handling repetitive requests. That all changed with the introduction of PROKOOP, a custom AI assistant designed by BigHub and built securely on Azure.
Insurance

AI-powered VR solution makes ČPP presentation skill development 3x faster
ČPP, a major insurance provider and part of the Vienna Insurance Group, needed a more efficient way to help its employees develop presentation skills. Traditional training lacked real-time feedback and failed to provide measurable progress. In collaboration with BigHub and YORD, ČPP introduced an AI-powered VR platform that delivers personalized analytics, immersive training, and rapid improvements in performance.
Insurance

AI solution that saves fortuna 94% in costs and thousands of hours of work
Fortuna, a leading European betting operator, looked for ways to streamline employees’ workloads. What it lacked was a unified platform for automating routine tasks. The company therefore chose a secure, high-performance and cost-efficient answer from BigHub: an AI assistant.
Betting
Service 1

How the AI assistant DIEGO accelerated operations at 100+ PLANEO stores
Slow information retrieval, lengthy onboarding, and overwhelmed customer service lines. PLANEO Elektro, a leading consumer electronics retailer in the Czech Republic, tackled these challenges across dozens of its stores with the help of DIEGO, an AI assistant developed by BigHub.
Retail
Service 2
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