Agentic Commerce by BigHub

Agentic commerce – Let AI agents sell for you.

Customers will increasingly use personal AI assistants to search, compare, and buy on their behalf. On the other side, your e-commerce platform needs its own sales AI agent — optimising offers, pricing, availability, and communication in real time. BigHub builds both sides.

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Market Stats

The way people buy is changing — fast

Consumers are already using AI assistants to discover, compare, and purchase products. The question isn't whether this shift will happen — it's whether your business is ready for it.

80%

of consumers plan to use GenAI to shop in 2026 source

3,300%

increase in Amazon traffic from AI shopping assistants on Prime Day 2025 source

$54B

global AI retail market size in 2026, growing 32% CAGR source

47%

decrease in time to purchase when AI assists the shopping journey source

What is Agentic Commerce?

An environment where the buying process takes place between AI agents. On one side, customers use personal AI assistants to search, compare, and purchase. On the other, e-commerce platforms deploy their own sales AI agents to optimise offers, pricing, availability, and communication in real time.

Market Stats
The buyer's side
01
Customer tells their AI assistant what they need — in natural language, with budget, preferences, and context.
02
The assistant searches across merchants, compares options, reads reviews, checks availability.
03
Presents a personalised shortlist, negotiates on behalf of the customer.
04
Customer approves. One click. Order placed.
Merchant's AI sales agent
The seller's side (what BigHub builds)
01
Receives and understands the buyer agent's query — intent, preferences, constraints.
02
Searches your catalog, applies pricing rules, margin targets, and campaign logic in real time.
03
Crafts a personalised offer — dynamic bundles, alternatives, smart trade-offs — and responds to the buyer's agent.
04
Handles checkout, payment, fulfilment — all within governance rules you define.

See it in action

A live preview of how your products appear to AI shopping agents — and how the buying flow works from the customer's perspective.

01
Understand intent

AI interprets natural language into structured shopping context.

02
Search and match products

Queries the catalog, compares options, selects the best fit

03
Assemble the cart

Adds items, handles quantities, presents summary for approval

04
Configure delivery and payment

Sets address, picks available delivery slot, applies payment method

05
Execute the order

Confirms transaction, triggers fulfillment, closes the session

Benefits

What agentic commerce changes for your business

AI agents are becoming a new purchase channel. Here's what that means in practice.

Be discoverable by AI agents
When customers ask their AI assistant to "find a good running shoe under $150" — your product shows up. Not your competitor's.
Personalised offers at scale
Dynamic pricing, smart bundles, and contextual recommendations based on customer profile, budget, interaction history, and margin targets.
Zero-friction transactions
The agent handles cart, shipping, and payment. No abandoned checkouts, no form fatigue. Conversion happens inside the AI interface.
Governance & control
Full control over what agents can offer, when a human must approve, and how decisions are audited. Your rules, enforced automatically.
Works with your existing stack
Integrates with your ERP, PIM, pricing engine, CRM, and payment provider. Not a rip-and-replace — an intelligent layer on top.
Agent analytics & insights
See what agents are asking for, which products get recommended, where you lose to competitors, and how to optimise your agent-facing presence.
Built on open standards

Standards are the rails. BigHub builds what runs on them.

UCP, ACP, and MCP define how AI agents talk to merchants and payment providers. They're necessary infrastructure — but they don't make an agent smart. That's where BigHub comes in.

UCP
Universal Commerce Protocol
Google's open standard. Covers the full commerce lifecycle — discovery, cart, checkout, order management. Works with Google Search AI Mode, Gemini, and third-party agents.
ACP
Agentic Commerce Protocol
OpenAI + Stripe. Focused on checkout and payment inside the ChatGPT ecosystem. One-click purchase flow with secure payment tokenisation.
MCP
Model Context Protocol
Anthropic's standard for agent-to-tool connectivity. The general integration layer that lets agents call your APIs, access data, and execute actions securely.
BigHub's position
We see UCP, ACP, MCP, and Apps SDK as infrastructure building blocks. On real projects, we focus on what creates actual competitive advantage on top of them — dynamic offers, personalised search, smart negotiation, governance, and the AI agents themselves.
ROI-first approach

The business impact

New revenue channel
Capture demand from AI-driven shopping before competitors do
Lower acquisition cost
AI agents send pre-qualified, intent-rich traffic directly to checkout
Higher conversion
Zero-friction checkout inside the AI interface eliminates drop-off
Who is it for

Built for retail. Scalable to any industry.

Agentic commerce started in retail and e-commerce, but the same patterns apply wherever an AI agent can discover, compare, and transact on behalf of a user.

Retail & e-commerce
Agents that compare policies, calculate premiums, and initiate applications — bridging the gap between complex financial products and consumer understanding.
Policy comparison & recommendation
Personalised premium calculation
Claims initiation & document handling
Investment product discovery
B2B procurement
Agents that compare policies, calculate premiums, and initiate applications — bridging the gap between complex financial products and consumer understanding.
Policy comparison & recommendation
Personalised premium calculation
Claims initiation & document handling
Investment product discovery
Travel & hospitality
Agents that compare policies, calculate premiums, and initiate applications — bridging the gap between complex financial products and consumer understanding.
Policy comparison & recommendation
Personalised premium calculation
Claims initiation & document handling
Investment product discovery
Insurance & financial
Agents that compare policies, calculate premiums, and initiate applications — bridging the gap between complex financial products and consumer understanding.
Policy comparison & recommendation
Personalised premium calculation
Claims initiation & document handling
Investment product discovery
Automotive
Agents that compare policies, calculate premiums, and initiate applications — bridging the gap between complex financial products and consumer understanding.
Policy comparison & recommendation
Personalised premium calculation
Claims initiation & document handling
Investment product discovery
Energy
Agents that compare policies, calculate premiums, and initiate applications — bridging the gap between complex financial products and consumer understanding.
Policy comparison & recommendation
Personalised premium calculation
Claims initiation & document handling
Investment product discovery

Retail & e-commerce

AI shopping assistants are already handling product discovery, price comparison, and checkout for millions of consumers via ChatGPT, Google AI Mode, and voice assistants. The shift from browsing to conversational buying is the fastest-growing channel in retail history.
Product discovery & personalised shortlists
Dynamic pricing & smart bundling
Agent-initiated promotions & loyalty offers
Returns handling & post-purchase support

B2B procurement

Procurement agents that compare suppliers, verify SLAs, negotiate terms, and place orders autonomously — reducing weeks of manual sourcing to hours. The buyer's agent evaluates options within pre-set guardrails; the supplier's agent responds with real-time quotes and availability.
Automated supplier discovery & comparison
Contract-aware purchasing within spending guardrails
Inventory-triggered auto-reordering
RFQ generation & response evaluation

Travel & hospitality

Personal travel agents that search flights, hotels, and experiences — booking the optimal combination based on preferences, loyalty status, and budget. On the provider side, hotel and airline agents dynamically adjust offers, upgrades, and packages in real time to match traveller intent.
Dynamic package deals based on real-time availability
Loyalty programme integration & reward optimisation
Rebooking, cancellation & change management
Upsell — transfers, insurance, experiences

Insurance & financial

Agents that compare policies, calculate premiums, and initiate applications — bridging the gap between complex financial products and consumer understanding.
Policy comparison & recommendation
Personalised premium calculation
Claims initiation & document handling
Investment product discovery

Automotive

AI agents that help buyers find the right vehicle through natural language — filtering thousands of listings by price, specs, condition, location, and financing options instantly. On the dealer side, agents qualify leads, estimate trade-in values, and pre-approve financing before the customer walks into a showroom.
Natural language vehicle search & comparison
Trade-in value estimation & instant offer
Financing comparison & pre-approval
Test drive scheduling & availability check

Energy

AI agents that help customers navigate complex energy products — comparing tariffs, simulating consumption scenarios, and switching providers or plans autonomously. On the provider side, agents handle contract renewals, consumption alerts, and personalised offers based on real-time usage patterns.
Tariff comparison & automated switching
Consumption analysis & savings recommendations
Contract renewal & retention offers
Green energy plan matching based on usage profile
What BigHub builds

Be searchable is the minimum. Your sales agent layer is what really matters.

Protocols give agents a common language. BigHub builds your merchant's AI sales agent — the intelligent counterpart that represents your brand, knows your products, and optimises every interaction with buyer agents in real time.

Dynamic offers & pricing
When customers ask their AI assistant to "find a good running shoe under $150" — your product shows up. Not your competitor's.
Personalised search & shortlists
Recommendations based on customer context, preferences, budget, and interaction history — not generic keyword matching.
Agent negotiation logic
Handle counter-offers, alternatives, bundles, and conditions — autonomously, within your defined rules.
Governance & approval rules
Who is allowed to order what, when a human must step in, how every decision is audited. Enterprise-grade control.
Multi-channel agent presence
Be discoverable and transactable via ChatGPT (ACP), Google/Gemini (UCP), custom agents (MCP), and your own channels.
Integration with your systems
ERP, PIM, CRM, pricing engine, inventory, loyalty — connected through MCP and custom integrations. Not a walled garden.
Case studies

Real strategies. Real results.

See how organisations turn AI strategy into measurable outcomes. Real projects, real impact, delivered in real enterprise environments.

The vision

Commerce is becoming a conversation between AI agents

On one side, every customer will have a personal AI assistant that shops for them — searching, comparing, negotiating, buying. On the other, every merchant will need an AI sales agent that responds — representing the brand, optimising offers, and closing transactions in real time. The businesses that deploy their sales agent first will capture the demand. Those that don't will become invisible to the AI-first consumer

BigHub's Agentic Commerce is how you build and deploy your side of this conversation — regardless of which AI platform your customer uses.

Why BigHub

Why BigHub

We help enterprises turn AI from experimentation into measurable business results. Our approach combines deep technical expertise with a clear focus on impact, scalability, and long-term value.

Business ROI first

Every project starts with a clear business case. We identify high-return opportunities and design AI solutions that bring measurable impact — not experiments, but outcomes.

Long term partner

We don’t deliver and disappear. BigHub works as your strategic partner, ensuring that AI initiatives stay aligned with your business goals and continue to deliver value over time.

High expertise

Our team combines data engineering, machine learning, and business strategy experience across industries — enabling us to solve complex enterprise challenges end to end.

Security

We design and deploy AI within the strictest security and compliance frameworks. Your data stays protected, your governance transparent, your operations compliant.

How do we work

Implementation

Our approach ensures a smooth and measurable path from idea to production. Each phase is structured to validate impact, minimize risks, and accelerate value delivery.

Proof of Concept plan

We start by identifying a clear business case and defining success metrics. Together, we validate technical feasibility and measurable ROI through a small-scale prototype tailored to your data and systems.

Pilot

Once the concept is proven, we expand the solution into a controlled production environment. The focus is on performance, user adoption, and integration with existing workflows — ensuring it delivers real business outcomes.

Production

After successful validation, we deploy the full production-ready version. Our team ensures scalability, monitoring, and continuous optimization so your AI solution keeps driving measurable results over time.

Your customers are already asking AI where to buy. Are you in the answer?

Want to discuss the details with us? Fill out the short form below. We’ll get in touch shortly to schedule your free, no-obligation consultation.

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