The EU AI Act field guide for banks and insurers

Czech online grocery leader Košík.cz is now live on the ChatGPT App Marketplace — the first e-grocery retailer in Central & Eastern Europe to offer a fully transactional AI agent. Customers describe what they need in plain language, and the AI handles the rest. No browsing, no clicking, no category menus. Just a conversation.

Direct Pojistovna, a fast-growing Czech insurer, wanted to radically accelerate and simplify claims settlement. The company faced a flood of client documents in multiple formats, from handwritten claims and invoices to photos of damage. Processing these manually was time-consuming and required specialist knowledge. To solve this, Direct Pojistovna partnered with BigHub to build an advanced agent-based system for pilot project of windshields insurance that automates document handling, evaluates claims, and enables instant payouts in straightforward cases.

Datart wanted to make it easier for customers to purchase more complex products, specifically TVs, where decision-making is often complicated. In cooperation with BigHub, the company created an AI assistant that acts like an experienced salesperson – it actively asks questions, recommends suitable models, and clearly explains the differences. The result is higher conversion, more satisfied customers, and a foundation for scaling to other product categories.

Insurance underwriting often requires gathering and evaluating information from dozens of sources before a single policy can be issued. To help underwriters make better decisions faster and reduce the risk of underinsurance, BigHub partnered with Kooperativa and ČPP, both members of Vienna Insurance Group (VIG), to develop Data Digger — an AI-powered underwriting intelligence solution. The project later received the VIG Xelerate Audience Award 2026, recognizing it as one of the most impactful innovation initiatives across the VIG Group.

Fortuna, a leading European betting operator, looked for ways to streamline employees’ workloads. What it lacked was a unified platform for automating routine tasks. The company therefore chose a secure, high-performance and cost-efficient answer from BigHub: an AI assistant.

NN Insurance, a leading provider of life and accident insurance, sought to streamline and accelerate the evaluation of medical reports — a critical step in determining claim payouts. The manual process was slow, error-prone, and consumed valuable time from specialists. In collaboration with BigHub, NN deployed AI Diagnosis Mapper, an intelligent component that automates the reading, classification, and evaluation of medical reports while ensuring accuracy, transparency, and data integrity.

Kooperativa, a major player in Central Europe’s insurance market and part of the Vienna Insurance Group, needed a way to reduce administrative strain on its sales and operations teams. Its employees were losing valuable time searching for internal information, answering routine inquiries, and handling repetitive requests. That all changed with the introduction of PROKOOP, a custom AI assistant designed by BigHub and built securely on Azure.

Slow information retrieval, lengthy onboarding, and overwhelmed customer service lines. PLANEO Elektro, a leading consumer electronics retailer in the Czech Republic, tackled these challenges across dozens of its stores with the help of DIEGO, an AI assistant developed by BigHub.

Most construction waste never gets properly recycled. It ends up as backfill, not building material. BigHub, CTU Prague, and Envisan-GEM are developing an AI sorting line that identifies and separates waste fractions with precision no manual process can match — making true circular construction possible.

ČPP, a major insurance provider and part of the Vienna Insurance Group, needed a more efficient way to help its employees develop presentation skills. Traditional training lacked real-time feedback and failed to provide measurable progress. In collaboration with BigHub and YORD, ČPP introduced an AI-powered VR platform that delivers personalized analytics, immersive training, and rapid improvements in performance.

ČEZ ICT Services, part of the ČEZ Group, set out to expand the use of data analytics and artificial intelligence across its technological processes. In collaboration with BigHub, several projects were delivered demonstrating how AI and modern data infrastructure can improve operational efficiency, reduce costs, and optimize the management of critical energy assets, from heating plants to nuclear power facilities.